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PTP TP/CT - System clock message when opening the software

Article ID
kba-03782
Article Name
PTP TP/CT - System clock message when opening the software
Created Date
1st April 2021
Product
Problem
When trying to open PTP Tax Platform or PTP Corporation Tax Platform a warning appears that the System clock has been set back to the past.
Resolution

Please try again to open the software as this message may appear intermittently and not occur again.

If the error persists, for example, if the system clock has genuinely been changed, this may indicate a problem with the licence files in the data location.  Please browse to the location where the PTP data files are stored and remove any licence files.  These will have a file extension of .lic and the name of the file will take the format xxxx-xxxx-xxxx-xxxx.lic where the x’s represent a 16-digit number.  The product(s) may then be licensed once more via Spanner icon > Registration tab.

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