Knowledge Base Articles

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3034 articles

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OS-111: OpenSpace Approval Coversheet not appearing in the document

Missing Approval Coversheets in documents from OpenSpace A completed request will display the approved status almost immediately however the coversheet may still be in a…

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IRIS Keytime Data Manager

To use Data manager, here are the steps to follow: Right click on the PM icon on your desktopSelect Open File LocationWithin that folder double…

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Setting up Funds in Charity Accounts

You can create as many funds as required, these are defined as either unrestricted (general or designated), restricted or endowment (permanent or expendable), the software…

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Keytime reconfiguring after Windows updates

When attempting to access any of the modules of Keytime Suite, corporation tax or personal tax the following message appears Exception trapped attempting to set…

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IRIS Telephone Support

We were experiencing intermittent issues with some phone numbers impacting some customers. This is now resolved and you should be able to contact us on…

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Earnie: Furlough Report File Issue with employers NI and Pension reclaim

An issue has been discovered in Earnie v1.35.138. When creating the furlough reports in the product. The issue affects both the Furlough Reclaim and Furlough Reclaim…

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Text being cut off right hand side in Accounts Production

Click Options > Configure > Set Printer Margins You can change the margin settings following the above steps in order to resolve the issue

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IRIS Keytime Accounts Plus (Compac) KB Articles

Running the install Download the setup file from using the following link:https://www.keytimeonline.co.uk/registrations/Docs/setup63P.exeOpen or click Run (what you see will depend on your internet browser)Click NextClick…

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File not found Accounts attachment error

The error below appears when running the check in corporation tax, an attachment error stating file not found error message. This error will appear if…

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Importing Data from Bookkeeping Packages into Accounts Production

Accounts Production can import data from several bookkeeping and other Accounts Production packages.  Currently these are:  KashflowXeroPTP/IRIS Accounts ProductionCSV To import a trial balance from…