Knowledge Base Articles

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3034 articles

error-code-9999-error-type-fatal-error-message-unaudited-small-full-accounts-averagenumberofemoloyeesduringperiod-element-must-be-provided-for-the-current-accounting-period

Error code – 9999 Error type fatal Error message: Unaudited small full accounts – Averagenumberofemployeesduringperiod-element must be provided for the current accounting period

Users may encounter the following error message when submitting ABR accounts to Companies House. Following a recent update, starting today (13/10/20) Companies House will be…

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Xero Import Authentication’ screen unresponsive when linking client from Xero to IRIS Accounts Production

When attempting to link your Xero client into IRIS Accounts Production, users may encounter the Xero import authentication screen as unresponsive when two factor authentication…

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PTP TPO – No option to print invoices to Word on new machine

TPO searches the registry to find out which versions of Word are installed on the machine but only searches as high as Office 2010.  The…

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How to delete a company

If you have companies on your payroll system you no longer use you can delete these to free up licences for new company data. IRIS…

11634

Submission error 3001 sending RTI returns

This is a generic message generated by HMRC indicating ONLY that the submission has been rejected. These types of errors usually occur when a field…

partnership-residential-finance-costs-not-being-transferred-from-business-tax-to-personal-tax

Business/Personal Tax- Partnership Residential Finance Costs Not Being Transferred into PT

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS. Unfortunately, there is no specific date when…

os-103-inclusion-of-accountants-on-e-signature-requests

OS – 103 Inclusion of Accountants on E-Signature Requests

OpenSpace already allows Accountants to trigger e-Signature requests to their Customers. This feature's scope: allow Accountants / Staff Users to participate on e-Signature flows. Once all…

multiple-data-screens-for-going-concern

Multiple Data Screens for Going Concern

When producing Pension accounts for accounting periods starting before 15/12/2019 in IRIS Accounts Production, you may encounter duplicate Going Concern data screens. This is a…

how-to-install-the-iris-open-space-connector-for-iris-docs

How to Install the IRIS Open Space Connector for IRIS Docs

To get allow IRIS Docs to upload/download files from OpenSpace, the IRIS OpenSpace Connector must be installed. Download the OpenSpace Connector installation file from here:…

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Setting up attachment of earnings (AEO) for an employee

In the employee details, click on "Pay Details" From here click on "Attachment Orders" Click the "Add" button: From the drop-down menu select the type…