PTP TPO - No option to print invoices to Word on new machine
Article ID
kba-03753
Article Name
PTP TPO - No option to print invoices to Word on new machine
Created Date
6th October 2020
Product
Problem
After installing TPO onto a new machine there is no option to print invoices to Word.
Resolution
TPO searches the registry to find out which versions of Word are installed on the machine but only searches as high as Office 2010. The likelihood is that new machines will have a more recent version of Office. The workaround is to create the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word. Once this is present TPO will print to the latest version of Word.
You may need an IT person to do this. Alternatively, if you need further assistance, PTP support may be contacted on 0344 815 5555.
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