PTP TPO - No option to print invoices to Word on new machine

Article ID

kba-03753

Article Name

Created Date

6th October 2020

Product

Problem

After installing TPO onto a new machine there is no option to print invoices to Word.

Resolution

TPO searches the registry to find out which versions of Word are installed on the machine but only searches as high as Office 2010. The likelihood is that new machines will have a more recent version of Office. The workaround is to create the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word. Once this is present TPO will print to the latest version of Word.

You may need an IT person to do this. Alternatively, if you need further assistance, PTP support may be contacted on 0344 815 5555.

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