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Submission error 3001 sending RTI returns

Article ID
11634
Article Name
Submission error 3001 sending RTI returns
Created Date
6th October 2020
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, Earnie, IRIS Earnie IQ
Problem

RTI submission is rejected with the message:

Business Error 3001 the submission of this document has failed due to departmental specific logic in the body tag

Resolution

This is a generic message generated by HMRC indicating ONLY that the submission has been rejected.

These types of errors usually occur when a field in your submission has an invalid data entry, ie. text in a number field, the wrong number of decimal places, an incorrect date format. They can also be caused by account issues with HMRC gateway service.

Usually, when a submission is rejected by HMRC with a 3001 error it is accompanied with further information about which data field their system has a problem with. This should tell you why the submission has been rejected, however, some of these messages can be difficult to interpret.

Here we have an example of an FPS rejected with error 3001. Accompanying this is the reason why it was rejected; error 7806. In this case, the problem was caused when the payroll agent making the submission had not been authorised by the client with HRMC.

Please carry out a new KB search for the further rejection code/message if one does show with the generic 3001 error.

Otherwise please contact our support teams for assistance, click here for support contact details.

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