Knowledge Base Articles

12237

IRIS Payroll Business – Installation Error 1311 – Source file not found

This error will occur when the install/uninstall information cannot be located on the system. Usually, this can be resolved by running this Microsoft utility: https://support.microsoft.com/en-ca/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed When…

12241

How do I add a new workstation on IRIS Bureau Payroll?

To add an additional workstation on to a networked setup of IRIS Bureau Payroll, first, find where payroll is run from on an existing workstation.…

12240

No entitlement to SSP when recording sick period in employee diary in IRIS Bureau Payroll

There are various reasons this might occur: Payroll needs 8 weeks' previous gross pay to average and check the employee is entitled to receive SSP,…

11607

This submission cannot be accepted as it does not fall within the eligible filing period

Excluding errors with dates selected (i.e. end date on EPS selected is past the end of the tax year) this rejection is returned by HMRC…

8333

How do I add a new workstation on IRIS Payroll Business?

To add an additional workstation on to a networked setup of IRIS Payroll Business, first, find where payroll is run from on an existing workstation.…

how-to-set-openspace-up-to-receive-notifications-from-all-specific-clients

How to set OpenSpace up to receive notifications from all/specific clients

There are settings for individual user’s in OpenSpace to receive notifications from ‘ALL’ or certain clients. To check to make sure you should be receiving…

how-can-i-access-give-access-to-others-intrays-in-docs

How can I access/give access to other’s intray’s in DOCS?

Only the owner of the intray can give others access to theirs specifically. To do this, the user needs to log in to DOCS, click…

emails-not-filing-to-docs

Emails not automatically filing to DOCS

Restart the data hub service on the server; Sign onto the server where IRIS Docs is installed Start | Run | Type Services.msc and click…

docs-1421-how-do-i-add-new-staff-to-iris-docs

DOCS-1421: How do I add new staff to IRIS Docs

In order for other users to gain access to the system the users account details must be created or imported from Active Directory. The created/imported…

when-searching-users-receive-0-results-other-users-carry-out-the-same-search-and-receive-results

When searching DOCS, users receive 0 results, other users carry out the same search and receive results

1 - When Opening IRIS Docs a user does not see search in the bottom left hand corner This will be due to the privilege…

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