Knowledge Base Articles

11240

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS submissions you send every pay…

os-109

OS-109 : When adding a client in OpenSpace, a message appears about being in use by the practice or Email address not available

There was a problem creating the client. Please ensure email address is not already in use by the practice Email Address not available This means…

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IAS- Cannot Get ‘Logical Lock’ Fail Code 5 on ISOL0001.TTL

It has been identified that when trying to access IRIS the following error can occur :Cannot get logical Lock. Fail code 5 on ISOL0001.TTLNOTE :…

10999

How do I process pay on a net to gross basis?

Set up a NET to GROSS payment type. Go to the Company tab | Payments & deductions | Configure Payments and Deductions: On the payment…

11616

Undoing Payroll

There are two methods for undoing payroll, undoing the current (unfinalised period) or undoing previous periods (already finalised). Undoing the current period. (Ie. you haven't…

11165

Unable to finalise – Negative net pay was encountered

Negative net pay is unacceptable in the system and needs to be corrected before you can proceed. In order to correct we need to set…

11221

How do I process a salary sacrifice deduction?

Salary sacrifice deductions are gross pay deductions that give the employee relief on tax and NI contributions. Commonly these are used for childcare voucher schemes,…

11233

How to process Statutory Sick Pay (SSP)

Employees Normal Working Pattern First you may need to configure the employee normal working pattern. This may have already been done when you first created…

11878

Company Pension Dashboard

For a full AE Pension guide: IRIS Bureau Payroll users, Click Here IRIS Payroll Business users, Click Here The Company Pension Dashboard We have introduced the "Company pension…

11657

How do I configure the payroll calendar / Change the payroll date?

The payroll calendar is found in the "Company" tab: This is where you set the repeating pattern of your pay frequencies: This screen lists the…

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