Knowledge Base Articles

ias-12955

Marriage allowance not showing on the computation when there is a BRB adjustment

This is due to be fixed in version 19.2.0 of IRIS which is scheduled in July. If the client needs to submit before this is…

12208

Error 1310: Error writing to file

This is a Windows error and will occur when the user account running the installation/update does not have the nessesary permisisons to the installation folder…

12206

Error 515: Error in formula when printing report

If you are getting this error while producing a P45 Reselect the p45 report from the reports library. Go to Reports | Library Selection |…

12207

Error 3159: Not a valid bookmark

Log into the admin mode of the software, when logging in, enter the name as SYSTEM and your admin password. Go to File | Companies…

12166

Uplift of minimum AE pension contribution rates

Click here for Pension Contributions Uplift Guides How are the contributions changing? Minimum contributions are changing in line with the table below: DateEmployer minimum contributionTotal Minimum…

11891

Was my Submission Successful?

All of our payroll products retain an audit record log of all attempted RTI filing submissions (FPS, EPS, EYU, Etc.). If you wish to check…

11142

Default Login Details

There are two modes for the software, payroll and admin. The default login details are as follows: Payroll Name: PAYROLL There is no password on…

11184

When do I need to send an EPS?

The EPS is a report detailing payments by the employer to the HMRC. Specifically, this reports the values for a reduction in PAYE for a…

11189

Can I restore a leaver?

To restore a leaver, click once on their name in the list down the left-hand side. You may need to adjust the filter to show…

11232

How to process Statutory Sick Pay (SSP)

There are 3 methods you can use when paying SSP in PAYE-Master: • Manually based on a value• Manually based a number of days absent•…

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