Knowledge Base Articles

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Knowledge Base

3034 articles

11826

How to Opt Out an employee & process AE pension refunds

Empee Pen Contributions Not Paid YTD Invalid value or format must be 0.00 to 999999999.99 Eligible jobholders may choose to opt out after they have…

ias-12956

Personal tax: ‘SA106 total taxable amount must be present if sa106 property..

When you run a tax return : Look at Box 30 on page 5, this should be populated with the total of the values in…

ias-12955

Marriage allowance not showing on the computation when there is a BRB adjustment

This is due to be fixed in version 19.2.0 of IRIS which is scheduled in July. If the client needs to submit before this is…

12208

Error 1310: Error writing to file

This is a Windows error and will occur when the user account running the installation/update does not have the nessesary permisisons to the installation folder…

12206

Error 515: Error in formula when printing report

If you are getting this error while producing a P45 Reselect the p45 report from the reports library. Go to Reports | Library Selection |…

12207

Error 3159: Not a valid bookmark

Log into the admin mode of the software, when logging in, enter the name as SYSTEM and your admin password. Go to File | Companies…

11184

When do I need to send an EPS?

The EPS is a report detailing payments by the employer to the HMRC. Specifically, this reports the values for a reduction in PAYE for a…

11232

How to process Statutory Sick Pay (SSP)

There are 3 methods you can use when paying SSP in PAYE-Master: • Manually based on a value• Manually based a number of days absent•…

11279

How do I report a company that has ceased trading under RTI?

If your company ceases trading, the Ceased Trading Date on the General Information tab of Company Details will be used by either the EPS or…

12176

Getting HMRC Messages delivered to your software

To activate online messages, first log onto your HMRC account. Under the Welcome banner on the right-hand side of the page click Messages: On the following…