Knowledge Base Articles

12176

Getting HMRC Messages delivered to your software

To activate online messages, first log onto your HMRC account. Under the Welcome banner on the right-hand side of the page click Messages: On the following…

12051

AE Config Tool – Step 7 – Define the pay elements for Qualifying and Pensionable Earnings

The list will show all the pay elements (payment/deductions and pay rates) currently configured for this company. Simply tick the pay elements to indicate if…

12104

Where can I download a NEST template to create a CSV file? AE FAQs

If you are using the IRIS AE Suite the necessary CSV format details are already in your payroll software. When you export your file using the…

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error message: ‘cashforgone element is invalid’ when trying to run P11D

Please do the following to remove this error: 1. Delete existing car benefits for the employees mentioned in the error message. 2. Re-enter all car…

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Error Publishing to OpenPayslips: Fatal Error Illegal Characters in Path

This error is caused by special characters being used in the company name such a / Remove any special characters from the company name in the…

12203

Peoples Pension: Confirm Action message when uploading during the re-enrolment period

This message occurs because Peoples Pension intended to utilise an additional indicator in their pension file structure to indicate which employees need assessing for re-enrolment. Unfortunately, this indicator…

12201

NHS Employers Pension Contribution 19/20 Incorrect

GP Payroll is setting the employers pension contribution for England/Wales at 20.68% & 22.5% for NHS Northern Ireland for the 19/20 tax year. Unfortunately, we…

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