Knowledge Base Articles

12112

Run-time error 5: Invalid procedure call or argument

This error can occur if a user with insufficient permissions attempts to update the software via the auto update procedure. To correct this, download the…

12169

System Failure. The submission of the document has failed due to an internal system error; Empty Error Response from Government Gateway; An error occurred while attempting to communicate with the Government Gateway

This error indicates HMRC gateway service is experiencing problems receiving, processing or responding to your RTI submission, not a problem with your payroll software I have had…

12191

Using Copy Company option with IRIS HR Integration

To reset the HR integration link: 1. Go to Company | Configure 2. This will open the HR Integration Configuration screen 3. Enter the Username…

11693

Networking GP Accounts

For networking to work successfully all your required machines must be running the latest version of the software. To check what the latest version is…

11880

Employee AE History

Where can I access the Employee AE History The Employee AE History is accessed from the "Pension Tab" : Viewing the AE History of an…

11695

GP Accounts Bank Reconciliation Tips

Click here to download an interactive video tutorial. Recovery Point If you keep a regular recovery point you can restore this back to the last…

11818

Backing up and restoring data

The Backup and restore options can be found in "File" > "Back up & Restore": Back-up Company Data Select the companies whose data you want…

11640

Paying holiday pay

Paying Holiday Pay Holiday pay is assigned to employees on the "Do/Redo Payroll" screen. Click on the holiday button down the right-hand side of the…

kba-03653

PTP TR – How to make a manual entry for balancing charge for capital allowances: box 26 in the self-employment(short) or box 59 in the self-employment (full)

Please do the following:- Go into Tax Platform - View the Individual Tax Return - Go into page 2 - Click on the backing schedule for self-employment -…

kba-03652

AML – What is the process of data to be destroyed

1) Highlight the relevant Client 2) Click on the 'Open' button 3) Click on the 'Other Info' tab and remove the tick from 'Active Client' 4) Enter…

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