Knowledge Base Articles

12184

How to correct item added in previous year by mistake

Before editing any items: • Take a backup of current data •Make sure the problem entries are unreconciled •Make a note of the “Opening Balance”…

kba-03644

PCSR – How to change the PTP Share Register data path

Locate the PTP Share Register icon on the desktop, then right click on the icon and select Properties. Select the Shortcut Tab and amend the…

12185

AW8 Report showing zero (0.00) for previous years

Unfortunately, this report isn't able to report on these figures retrospectively and must populate the values as the payroll is processed. This means you will…

kba-03642

PTP TR – How to print an SA303 form

To print an SA303 please do the following: 1) Go into PTP Tax Platform and select the relevant client 2) Go to the Client Tax…

ias-12902

CT600 How to stop IRIS from taxing untaxable money

Go to Business tax for the client Go to Edit in the top left hand corner Select Corporation tax computation options Tick Suppress Profits from…

ias-12901

Word Templates save as PDF in Communications

There is a new version of the update which is now available on the downloads page The version which had the issue was 18.3.0.590 The…

kba-03641

PTP TR – Error code 3354, when creating FBI files

This may have resulted from a previous data corruption. In order to resolve this error please do the following: 1. Go to the Find Client…

12182

Spreadsheet Import – No option to select import file or work sheet number

This problem is caused if a Default Spreadsheet is entered in the configure template section. When clicking import, the system will check for the Default…

kba-03640

PCSR – Is it possible to file the DS01 form in PTP Share Register

In the Autumn 2021 release, functionality was introduced to be able to print form DS01 (efiling is not supported by Companies House). However the application…

kba-03638

PTP CT – How to make an entry for Capital Gains within Corporation Tax Return

1) Highlight the relevant CT600 Return 2) Click on the 'View' button 3) Go into Page 3 4) Next to box 210 named 'Gross chargeable…

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