Word Templates save as PDF in Communications

Article ID

ias-12901

Article Name

Word Templates save as PDF in Communications

Created Date

5th October 2018

Product

IRIS AutoMail

Problem

When generating an AutoMail letter there is an option to select what document type the letter will save as. You can select MS Word or PDF. There is currently an issue if you generate a letter with the "Save as" option set to "MS Word". Once the letter has generated, if you select Print Later, the letter will be saved to the communications tab as a PDF document.

Resolution

There is a new version of the update which is now available on the downloads page The version which had the issue was 18.3.0.590 The version in which the issue is fixed is 18.3.0.592 You can check you version by going to Help | About from the Iris main menu. The best workaround is to select Print Now. You do not have to print the document, you can click cancel the word screen, and the document will still be logged to the client’s communications screen.