Knowledge Base Articles

11914

Date related errors in payroll running on Windows 10

Windows 10 actually has two different locations to configure your PC region and language settings, both of these need to be checked. Click on the…

12026

Alternative Director NI option

With the introduction of RTI HMRC has included an indicator which is part of your FPS submissions. The purpose of the indicator is to identify…

11610

Statutory Sick Pay (SSP) Recovery

As of April 2014, you are no longer able to recover SSP paid to employees. SSP should still be paid in the same way to…

2580

Unable to create template – no data found

This is generally because the employee documents folder has not been specified. Go into File > Edit Company - tick the option Move employee documents…

11859

Unhandled exception when running year end clear totals

There is old pay frequency information in the data file that is preventing the clear totals process from completing correctly. To remove this you can…

11824

Error 429: ActiveX component cannot create object

The error indicates that one or more of the components of your software aren't operating correctly. In most cases this is corrected by reinstalling /…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

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