Knowledge Base Articles

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Knowledge Base

3023 articles

11859

Unhandled exception when running year end clear totals

There is old pay frequency information in the data file that is preventing the clear totals process from completing correctly. To remove this you can…

11824

Error 429: ActiveX component cannot create object

The error indicates that one or more of the components of your software aren't operating correctly. In most cases this is corrected by reinstalling /…

11377

How do I delete an employee record

The option to delete an employee record can be found in the "Help" tab. Simply highlight the name of the employee you wish to remove…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11638

Paying Holiday Pay

Holidays are processed from the "Holidays" tab on the variation window. Amount - Holiday pay may be entered as a cash value or as a…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…