Knowledge Base Articles

11136

“User Limit Reached” when logging on

At start up, log into the admin mode of payroll. Enter the name SYSTEM and your admin password. The default admin password is admin. If…

11154

The Open Exeter Import

The Open Exeter Direct facility, using 'web services' technology considerably simplifies this process, without any need to use Internet Explorer. The Open Exeter facility currently…

11179

How do I send a p45 / p46

Under RTI you no longer send separate p45 / p46 documents. All starter and leaver details now get sent as part of your regular FPS…

11180

How do I process a 24 hour retirement?

• Process the final payslip for the employee on the original employee record. • Go to "Print output / export data" > "Pension Summaries" and print a…

11182

I’ve processed pay for an employee on the wrong NIC rate.

We can correct the error in the next normal payroll run: Enter the correct NI code in the employee's main details screen. Print a copy…

11185

Month end summary screen is missing values

The p32 & p30 figures are completed as part of the month-end processing routine. You should be prompted to perform month-end processing when you finalise…

11999

Sending Automatic Enrolment Pension Data to NEST via Secure File Transfer Protocol (SFTP)

Direct communication to NEST is available in the following payroll products, please refer to the product specific guides (linked) for full details: • IRIS PAYE-Master…

11197

How do I skip an employee this pay period?

The easiest way to process is to advance the employee. When processing through your variations just click the "Advance" button down the right hand side…

11203

Error Printing: File not found

The .rdlc file that provides the report instructions is missing or damaged. We need to reinstall a fresh copy from the library: Go to "Reports"…

11212

How do I let HMRC know when a company PAYE Scheme has ceased?

This will report to HMRC that the PAYE scheme has ended. If the company resumes paying PAYE employees in the future the PAYE scheme must…

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