Knowledge Base Articles

11935

How to set up a salary sacrifice deduction E.g. Childcare Vouchers

To set up Childcare deduction Click "Change Employee Details" and select the appropriate employee from the list.Click "Pay Details" and then "Childcare Vouchers"Select the earnings…

11974

Run-time error 13: type mismatch

This error can occur in any part of the software and it is caused by invalid information saved against an employee or the practise information.…

12020

We have found a problem with an installation file, Do you want to attempt to repair this file?

Normally if you see this message, simply clicking "Yes" will repair the installation and you will be able to proceed with payroll as normal. However,…

7433

How do I reset my holidays at the end of the holiday year?

Go to Company > Holiday Set-up and click on the Reset Holiday button. NOTE: The holiday reset process can be done at any point in…

12090

Error 75 – Disk / Access Error

This error occurs when payroll cannot create a new company database from the blank templates. 1. If this is network installation, make sure the network drive…

11964

3011 – the Microsoft jet engine – cannot find the object ??? make sure path name is set correctly

NOTE: These steps, once started, should be allowed to complete and should not be interrupted or terminated early. Depending on the state of the data file…

11973

SendCommunicationsToOE: Item not found in this collection

This error is caused when the system cannot decide which letter to produce for the employee. In the examples reported to support we have seen…

12074

Error 483 Printing Reports

This error occurs when GP Payroll cannot connect to the default printer. Go to "Control Panel" | "Devices and Printers" and make sure you have…

8339

Can I make a Company Copy?

The copy option is found in the Admin section of the program. At start up log in with Name:SYSTEM and your admin password. If you…

12049

AE Config Tool – Step 5 – Choose your pension provider

Simply select the pension provider you use for your automatic enrolment pension. If your pension provider is not listed here we can provide you with…

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