Knowledge Base Articles

10974

Error 507 Invalid File Name when producing reports

The report filename which is listed in the Report Table is not in the Reports directory. This is likely because the report instructions have changed…

10990

Object Reference error changing employee details

If this occurs when changing details for a female employee it is likely we need to remove old SMP details from the employee record. Within…

10992

Help Files won’t Open

To resolve this issue we have included in the admin mode of the software a utility to move the help file off the network onto…

11005

Removing Clockin or Timesheet import data from Earnie IQ

Before we start the process of removing the imported pay data it is worth touching briefly on how the import process works. There are main…

11020

CIS and the EPS submisison

The EPS doesn't report to HMRC deductions MADE from subcontractors The EPS only covers reasons why an employer has reduced their payment to HMRC not…

11021

Payroll accounts link no longer transferring to GP Accounts

If you have recently been moved to a new PC this is likely because the programs have been copied to your new pc rather than…

11022

How to transfer between accounts

From cashbook screen choose "Add an Item - Income or Expenditure" and complete details in the usual. For the main code choose "Transfers", the subcode…

11034

Error printing: Value does not fall within the expected range

The combined path and data file are too long for Crystal to handle. Any combination longer than 127 characters will cause this problem. Locate the…

11050

Leavers not showing on FPS

This is usually because of one of three reasons: 1. If the employee is unpaid but marked as a leaver (ie. Last pay was in…

11136

“User Limit Reached” when logging on

At start up, log into the admin mode of payroll. Enter the name SYSTEM and your admin password. The default admin password is admin. If…

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