Knowledge Base Articles

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Knowledge Base

3034 articles

11895

Receive Messages from HMRC greyed out

These options are unavailable because the user logged in doesn't have global access to the company data. Whenever HMRC DPS service sends messages to your…

11371

Statutory payment funding from HMRC

For information about applying for advanced funding of SMP, SPP, SAP, ShPP check gov.uk here. Reporting statutory payment funding Statutory payment funding is NOT reported…

11376

How to stop SMP before the 39 week period

If you need to bring an SMP period to a close before the maximum 39 week period, after you have processed your final SMP payment:…

11377

How do I delete an employee record

The option to delete an employee record can be found in the "Help" tab. Simply highlight the name of the employee you wish to remove…

12000

An error occurred whilst printing: An error occurred during local report processing

If this error occurs when printing any report then the Microsoft component "Microsoft System CLR Types for SQL Server 2012" is missing or working incorrectly. To…

11390

How do I undo more than one period?

You can use the employee debug (single employee) or global changes (all employees) to undo and roll back payroll for all periods processed within the…

11934

Account name must be between 1 and 28 characters long – EPS rejection

The account name causing the problem is the companies bank account name. This detail is included on the EPS  if the user ticks the option "Use…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11638

Paying Holiday Pay

Holidays are processed from the "Holidays" tab on the variation window. Amount - Holiday pay may be entered as a cash value or as a…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…