Thank you for your feedback.

Was this useful?

We have found a problem with an installation file, Do you want to attempt to repair this file?

Article ID
12020
Article Name
We have found a problem with an installation file, Do you want to attempt to repair this file?
Created Date
6th April 2018
Product
IRIS Payroll Professional, Earnie
Problem

When starting payroll users get the message:

we have found a problem with an iris payroll installation file we have found a problem with an Earnie installtion file Do you want to attempt to repair this file?

Resolution

Normally if you see this message, simply clicking “Yes” will repair the installation and you will be able to proceed with payroll as normal.

However, if you see this message each time you start payroll, it would suggest your Windows user account does not have sufficient permissions to correctly apply the update.

To try and clear the problem right click on your payroll shortcut and select the option “Run as administrator“. This should elevate the user permissions. When you then see the repair message click “Yes” and the software should correct itself.

If, after trying the above, you still see the message when starting payroll, it is likely you will need to refer to your IT support. They will need to log on to the PC as a Local or Domain administrator account and run the installation on your behalf. We would recommend, at this stage, they perform a full installation, the latest version of the software can be download here, www.iris.co.uk/updates.

Thank you for your feedback.

Was this useful?