Knowledge Base Articles

ias-12684

How to make account codes to appear when entering descriptions in posting screen

1. Go to Setup on the top toolbar 2. Posting screen options 3. Untick the interactive search off option 4. Press ok

ias-12681

Student Loan shows twice in the Tax Computation

For Student Loan to show once in the Tax Computation please do the following in Personal Tax: - Client - View - Related tab -…

10280

Can I back up onto a CD from IRIS Payroll?

You are not able to back up directly onto a CD using the normal Back-up & Restore facility. However, if you have the software required,…

11525

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. If a…

11524

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. If a…

11741

What is the difference between a worker and an employee? – AE FAQs

Generally, an employee works under a contract of employment. A contract doesn't need to be in writing; it exists when you and your employer agree…

11680

OpenEnrol Error: E101 Invalid Username and Password

First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset request for the admin account?…

2181

Can’t see the save, close, cancel buttons on forms or window doesn’t display correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. If a…

11926

RTI BACS Hash Code / Hash Tag

When RTI was introduced HMRC allowed for the provision of a 4 character hash code sub reference to be included for each employee, also sometimes…

11919

You cannot install IRIS Earnie over Farmplan EARNIE

This error is caused by the presence of a file, "Payroll.ID" held in your program folder. If you DO have a support contract with Farmplan,…

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