Knowledge Base Articles

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How to recreate logins for PTP Accounts Production

Click Start and type cmd into the search bar and Run as Administrator. 2. This will open a command prompt. You now need to change to the IRIS folder.…

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How to Install PTP Accounts Production

1. Download PTP Accounts Production install from here 2. Once downloaded, run the installer file to begin the installer wizard. 3. Click next to perform…

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IAS – Company Secretarial – CS01- Do I need to enter my printed name?

This box has replaced the signature box which was used for a physical signature if printing and paper filing the CS01. This box does NOT…

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IAS – Company Secretarial – AD01- Appropriate address declaration has not been selected.

There is a known defect in v23.4.0.366 whereby if you add a new address in Client View | Address tab | Add Address and make…

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IAS – Company Secretarial – AD01 – Changed address tick box greyed out.

When changing the registered office address you may see the confirmation box greyed out as shown in the example below: The tick box is only…

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IAS- Company Secretarial – CS01 – Where to add the Registered Email Address to comply with the Economic Crime and Corporate Transparency Act (ECCTA)

To comply with the ECCTA, a Registered Email Address is required for all CS01’s with a logged date on or after 5th March. The email…

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Business Tax- 3001 9043 Entry must agree result of Marginal Starting rate etc (Associated Comp)

3001 9043 is a HMRC restriction linked to your Associated Companies entry . 1.Load the client in BT and the relevant period 2. Go to…

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VAT Filer/ Personal Tax- SCRIPT ERROR, Line 37/25 Char: 5 Unable to get property signature of undefined/null ref OR Could not find Acrobat External Windows Handler

This is a known random IRIS/HMRC issue, please follow the steps below for SCRIPT ERROR and Acrobat External (at the very bottom of KB). If…

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IAS Time & Fees – Incorrect charge rate on Timesheet posting when posting to different work types.

It has been reported in v23.3 that when posting to different work types, the charge rates are not behaving as expected.For example: You have work…

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IAS Time & Fees – Charge rate reverts to default when closing and re-opening time sheets.

In version 23.4 of IRIS Accountancy Suite it has been identified that if the charge rate on a posting in a Timesheet is changed, once…

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