Knowledge Base Articles

kba-03584

PCSR – The unlock code is not valid

It may be the unlock code was miskeyed, this can be copied and pasted from the pdf registration document received by email. Alternatively it may…

ias-12516

The Second year of FRS accounts is showing issued Share Capital instead of b/fw

Please go to into the UK GAAP file for the year you have restated. There will be two post files ; one in FRS and…

ias-12514

Why is the First Year Adoption folder not showing for FRS 102 1a.

When using FRS 102 1a the following selection needs to be made - Small Companies - Financial Statements - FRS 102 Section 1A and tick…

kba-03583

AML – how to disable old newswires/training events

The best way to deal with the old newswires is to remove the personnel from those particular training events. If the newswire is deleted altogether…

1701

IRIS HR Manager: Usernames and Passwords

Please note: This KB refers specifically to IRIS HR Manager desktop software. HR Manager does not have default login details. The administrator user name and password…

ias-12508

Error 1305.Error reading from file C:WindowsInstaller227a81b.msi

This is a windows installer error that indicates a failure while reading the media the installer relies on Solution 1: Navigate to the path shown…

12095

How does automatic enrolment affect the payroll cycle?

Pension file exports should be created after you have finalised the pay period, as should your pension communications. NOTE: GP Payroll, Earnie, Earnie IQ and…

12087

Toolbar is missing

If you find the toolbar is missing after you have logged into Payroll Professional/Earnie you will need to toggle the option off and on again…

11523

Window not displaying correctly – buttons cropped off window

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. For payroll…

11398

Work Period Required when setting up automatic enrolment

You need to set up the work period calendar for the pay frequencies used for this company. Go to "Company" | "Payroll Calendar" This will…

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