Knowledge Base Articles

11898

Deleting an employee record

We wouldn't normally advise you delete employee records. Marking employees as leavers when you are no longer going to pay them is normally sufficient as…

11398

Work Period Required when setting up automatic enrolment

You need to set up the work period calendar for the pay frequencies used for this company. Go to "Company" | "Payroll Calendar" This will…

11711

1904 Module E32DLL2.DLL failed to register.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. Once the user clicks "OK" the installer will…

ias-12502

How to remove Student loans from the tax computation for this year?

Please do the following in Personal tax: - Reliefs - Miscellaneous - Tax Calculation - Student Loans - Untick "Repayment applies to this year" Once…

ias-12501

error 1719 windows installer service could not be accessed

Method 1Start the Windows Installer service:1. Click Start, type Services.msc and press Enter.2. Double-click Windows Installer. 3. Set the Startup type of Windows Installer to…

ias-12493

HMRC outage – submitted return in a pending/polling status

As of the 13/07/2017 any pending returns can be re-submitted and be recieved by HMRC. Follow these steps: 1) Go to Transmit Internet Return 2)…

kba-03581

PTPCTRLS ERROR

The following info refers to changes to the PC registry, PTP advises that you seek professsional IT help before making any changes to the PC registery.…

11664

Error 91 – Object variable or with block variable not set

This error is a generic system error that occurs when a system process is dependent on finding some values or entries and cannot retrieve these…

ias-12488

Principal activity exception report when generating an iXBRL report

Principal Activity is a mandatory iXBRL item for HMRC. Although principal activity isn't required within disclosure, Accounts Production will require you to enter the principal…

12149

AE Assessment without a pension fund: GP Payroll

No employees meet the criteria for auto enrolment At your staging date: • You don't have a pension scheme in place with a pension provider•…

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