Knowledge Base Articles

12095

How does automatic enrolment affect the payroll cycle?

Pension file exports should be created after you have finalised the pay period, as should your pension communications. NOTE: GP Payroll, Earnie, Earnie IQ and…

12087

Toolbar is missing

If you find the toolbar is missing after you have logged into Payroll Professional/Earnie you will need to toggle the option off and on again…

11523

Window not displaying correctly – buttons cropped off window

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. For payroll…

12106

OpenEnrol: Which Letter is Generated and When?

Letter Name Produced When? L1 Issued when Auto Enrolment Date is assigned L1R Issued when Re-enrolment Date is assignedPlease Note: The letter when issued will…

11898

Deleting an employee record

We wouldn't normally advise you delete employee records. Marking employees as leavers when you are no longer going to pay them is normally sufficient as…

11398

Work Period Required when setting up automatic enrolment

You need to set up the work period calendar for the pay frequencies used for this company. Go to "Company" | "Payroll Calendar" This will…

11711

1904 Module E32DLL2.DLL failed to register.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. Once the user clicks "OK" the installer will…

ias-12502

How to remove Student loans from the tax computation for this year?

Please do the following in Personal tax: - Reliefs - Miscellaneous - Tax Calculation - Student Loans - Untick "Repayment applies to this year" Once…

ias-12501

error 1719 windows installer service could not be accessed

Method 1Start the Windows Installer service:1. Click Start, type Services.msc and press Enter.2. Double-click Windows Installer. 3. Set the Startup type of Windows Installer to…

ias-12493

HMRC outage – submitted return in a pending/polling status

As of the 13/07/2017 any pending returns can be re-submitted and be recieved by HMRC. Follow these steps: 1) Go to Transmit Internet Return 2)…

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