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HMRC outage - submitted return in a pending/polling status

Article ID
ias-12493
Article Name
HMRC outage - submitted return in a pending/polling status
Created Date
13th July 2017
Product
IRIS Business Tax
Problem
At the start of 10/07/2017 the HMRC server had technical issues and it blocked submitted returns from Business and Personal Tax. These returns were given a 'pending' status within the transmit internet return screen.
Resolution
As of the 13/07/2017 any pending returns can be re-submitted and be recieved by HMRC. Follow these steps: 1) Go to Transmit Internet Return 2) Right click with your mouse the return which is ‘pending’ 3) A list of options will appear – select ‘Reset Status’ 4) Click yes to confirm this 5) Highlight the return and click ‘Transmit’. It will now submit the return to HMRC. If this does not work, could you please do the following: – 1) Go to Transmit Internet Return 2) Right click with your mouse the return which is ‘pending’ 3) A list of options will appear – select ‘Reset Status’ 4) Click yes to confirm this 5) Right click the return and delete 6) Go through internet return and re-generate 7) Highlight the return and click ‘Transmit’. It will now submit the return to HMRC.

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