Knowledge Base Articles

12134

Payroll Processing after Malware Attack

Please refer to our advice below: Payroll Processing after Malware Attack: Running payroll software on your own PC or network. Payroll after a Malware Attack:…

ias-12427

I am getting a Sharing Violation Error when running the Iris Update

1. Click Start and then click File Explorer. 2. Click the View tab in File Explorer and then click the Options button (or click the…

12133

DBISAM Error 11010

First: Make sure you have the latest backup available. To rename HOME folder (which removes the damaged data) and then restore the latest backup: From…

11089

An error has occurred: Data type conversion error

The error is with your Windows Regional and Language settings. The short date format is causing the error. This should be set to the format…

11739

Product Guides to Auto Enrolment Pensions

Click on the links for software specific AE guides: IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollIRIS Payroll ProfessionalEarnieEarnie IQIRIS GP Payroll For further auto enrolment FAQs…

11093

How do I remove an old unused pay frequency

Run the utility clear stat table: Go to "Utilities" > "Database Maintenance" > "Clear Stat Table" Click 'OK' on the warning. On the next window…

11174

Prompt to complete work period when trying to set up statutory payments.

You need to tell the system what period of work is covered for the pay dates selected. You will only need to do this once.…

11417

Reporting “No Employees Paid in Future Periods” on EPS

The EPS can send to HMRC notification that no employee are due to be paid in a PAYE scheme for up to 12 months into the…

11609

Error 7801: Accounts Office reference or Employer PAYE reference is incorrect

The Employer reference and/or Accounts Office reference is incorrect. Please check both of them against paperwork from HMRC and amend the incorrect one. Details on…

11017

You have chosen too many employees in the Selection Criteria

You will need to run the Null Killer utility from the Admin mode of the software When you start the program login using the admin…

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