Knowledge Base Articles

11739

Product Guides to Auto Enrolment Pensions

Click on the links for software specific AE guides: IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollIRIS Payroll ProfessionalEarnieEarnie IQIRIS GP Payroll For further auto enrolment FAQs…

11093

How do I remove an old unused pay frequency

Run the utility clear stat table: Go to "Utilities" > "Database Maintenance" > "Clear Stat Table" Click 'OK' on the warning. On the next window…

11174

Prompt to complete work period when trying to set up statutory payments.

You need to tell the system what period of work is covered for the pay dates selected. You will only need to do this once.…

11417

Reporting “No Employees Paid in Future Periods” on EPS

The EPS can send to HMRC notification that no employee are due to be paid in a PAYE scheme for up to 12 months into the…

11609

Error 7801: Accounts Office reference or Employer PAYE reference is incorrect

The Employer reference and/or Accounts Office reference is incorrect. Please check both of them against paperwork from HMRC and amend the incorrect one. Details on…

11679

Payroll, P11D, Bookkeeping – Error 3021 No current Record

When Producing Reports Go to "Reports" > "Report Options" > "Processing". Change the status of the option "Populate Hours & Rates Table" ie. if this is…

11630

Communication Error – Response = The customer reference is the wrong data type

The fault is with the sender status and role within the online config screen They just need to be changed to the correct option relating…

ias-12422

Iwintrus.exe has stopped working

Click Start - All programs > Accessories > Run Type in "regedit" and click OK Go to "HKEY_CURRENT_USER\SOFTWARE\Transaction Technology\Trust Tax" Change "Do not warn about…

11010

Error 1316 when installing Earnie IQ

You will need to clean up the installation information, use the utility provided by Microsoft: Click Here

11017

You have chosen too many employees in the Selection Criteria

You will need to run the Null Killer utility from the Admin mode of the software When you start the program login using the admin…

Knowledge Base Articles

Knowledge Base

Newsletter