Knowledge Base Articles

11751

I want an employee to have a different deferral date.

You should enter the Deferral Date manually on the employee record in this situation. If a new employee is assessed and postponed via the payroll, the employee’s Deferral…

11757

How is a new employee assessed when the payroll cut off is missed?

The employee will be assessed in the next pay period. Example: A monthly paid employee starts after the payroll cut off for month 1 -…

11620

GP Payroll is loading last years payroll data

This is caused by your anti-virus/security software recognising the file Paywin.exe as malicious. To resolve, the desktop short-cut needs to be redirected back to the…

11583

How to create an agency for an attachment of earnings?

To set up a new agency go to: Att'ments (on the top menu, not the paper-clip button) > "Agency / Beneficiary Details" Click on "New"…

11603

Recording Note/Memos for employees

Employee Details Notes The Employee Details screen is opened from the Selection Side Bar by double-clicking the employee's name. Click on the Notes tab Use…

11608

You have not been invited to submit this submission type

Unfortunately, the HMRC are not expecting RTI submissions for this PAYE scheme. Maybe the scheme hasn't been activated for online services or perhaps the HMRC…

11875

RTI error – Schema not found

The error occurs because the submission doesn't have the correct template for the tax year you are sending. This could be because the correct template…

ias-12401

HMRC exclusion ID53

This is an HMRC exclusion and a paper return will need to be filed, HMRC are planning on fixing the issue for 17/18. Please ensure…

ias-12400

HMRC exclusion ID52

When customers have non savings income, savings income, dividend income and the income exceeds the basic rate band the HMRC are incorrectly reducing the higher…

ias-12398

HMRC Exclusion ID50

When clients have non-saving, saving and dividend income including the chargeable event the basic rate band should not be extended by the saving starting rate…

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