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RTI error - Schema not found

Article ID
11875
Article Name
RTI error - Schema not found
Created Date
6th April 2017
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
Problem

RTI submissions are rejected with the gateway error "The node is neither valid nor invalid because no DTD/Schema declaration was found"

OR

The user gets the following error before reaching the send step:

Error in ISLRTI schema validator function get XML Doc with Schemas Error 9999 XML Schema not found XSD

Resolution

The error occurs because the submission doesn’t have the correct template for the tax year you are sending. This could be because the correct template is missing or the system is trying to use the wrong years template.

First, check all dates relating to the submission and the date setting on your PC, make sure they are all in the current tax year. If any of these are incorrect it could confuse the system into using the wrong template.

If all the dates are correct re-install the latest version of payroll making sure you are logged into the PC with the administrator account.

Click here to download the latest version of your software.

If you are still having problems after this please contact support for further assistance.

Click here for contact details.

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