Knowledge Base Articles

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3027 articles

12045

AE Config Tool – Step 1 – Your company’s staging date

Please Note: This must be recorded as the actual company staging date, ignoring any planned postponement period.  If you are unaware of your staging date…

12055

Where do I send my AE pension files?

Once your payroll software has created the files you will need to send them to the pension provider. This process differs between providers, you should…

kba-03490

The Following Exception Occurred

It has been identified that in a small number of cases the SQL Services do not start automatically and it is therefore necessary to start…

12044

Automatic Enrolment Configuration Tool

Where can I find the AE Config Tool? You can access the AE config tool from: PAYE-Master:  "Pensions" | "Auto Enrolment Configuration Tool"GP Payroll: "Setup/Options"…

12043

Company Pension Dashboard – GP Payroll

Where can I find the Company Pension Dashboard? The dashboard is accessed from the "Setup/Options" menu. Select tab "4 - Practice Pension Details" | "Auto…

ias-12278

Windows Vista End of Life

From April 2017 IRIS will no longer work on Microsoft Vista please ensure you have upgraded prior to this deadline Please visit our Microsoft Windows…

ias-12277

Personal Tax- Class 1 NIC and Class 4 NIC

The two boxes in question are to be filled in if your clients have employment and are also self-employed. IRIS only have the functions below…

ias-12275

IRISPortalMenu.Exe has stopped working and needs to close

This is likely to have occured due to a problem within the user's Windows profile. To resolve please open the following folder c:usersyourusernameapp datalocal and…

11130

How do I process a new starter?

New starters are reported to HMRC via the Full Payment Submission (FPS). There are several mandatory fields in the employee details, others that are desirable…

kba-03486

Tax Expense Software Needs Updating

To resolve this problem you will need to remove the Updates folder from within the PTPDataTax Expense folder. Once deleted you will be able to…