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The Following Exception Occurred

Article ID
kba-03490
Article Name
The Following Exception Occurred
Created Date
13th June 2016
Product
Problem

It has been reported that sometimes when trying to access the SQL version of Tax Expense (v16.1 or higher) users are getting the following error:

The Following Exception Occurred:

The system cannot find the file specified

Resolution
It has been identified that in a small number of cases the SQL Services do not start automatically and it is therefore necessary to start these services manually.

Following the steps below should assist with the starting of the SQL Services manually.

  • Press your ‘Windows’ Key and then ‘R’ Key 
  • Type services.msc and press Enter
  • From the list locate SQL Server (PTPPLATFORM)

    NOTE: SQL Server (PTPPLATFORM) is the default instance installed by PTP Taxexpense Software. In some cases this name maybe different.
  • Right Click SQL Server (PTPPLATFORM) and click Start The service status should now show Started
  • Thank you for your feedback.

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