Knowledge Base Articles

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PTP CT Platform – Exception at Block 3

In your data location (you can check this path via the Spanner icon > Configuration/Web Updates tab) you will have a folder called CTReturn. Inside…

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Instance of WORD is not running – create a word instance

Click-to-Run is the technology used to install Office 365 subscription and most other Office 2013 and Office 2016 products. Windows Installer technology (MSI) is used…

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Process ID error message – Bookkeeping

Delete the file financials.xml and then re-open Bookkeeping. Location of financials.xml on an a Windows 7,8 & 10 workstation: C:\Users\[USERNAME]\AppData\Local\IRIS Software Ltd

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Staging Date not showing on Bureau Dashboard

Open the AE Config Tool and delete the staging date on step 1. Close the AE Config Tool and go to "Pension" > "Configure Auto…

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Clicking AE Details button causing “AE Assessment not started” error

This error occurs when the payroll date in use is after the end date of the final pay period as per the company payroll calendar.…

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IRIS Modules Not Loading when AVG Internet Security Installed

To resolve this issue additional settings need to be changed within AVG. Following the steps below will help you to amend these settings Open AVG…

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period start in the iXBRL does not match the ct600

The date setting on the computer is set to the US date setting therefore the ixbrl computation date is tagged with the US date and…

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Persons with Significant Control (PSC)& Confirmation Statement replaces AR01

April 2016 release includes: Creation and generation of a Persons of Significant Control (PSC) register - very similar to the Director’s register with the addition…

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How do I show movements in the p&l reserve on the face of p&l (inc dividends)

For companies with years beginning on or after the 6th April 2008 the reserves movements including dividends no longer need to be shown on the…

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Where do I post Governance costs when applying SORP 2015?

The heading ‘Governance costs’ no longer appears separately on the Statement of Financial Activities (SoFA), instead Governance costs are included in expenditure on charitable activities.…

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