Knowledge Base Articles

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Knowledge Base

3027 articles

ias-11681

Personal Tax- Claim ‘Relief’ for Capital Gain Shares/Assets

To claim a relief for a capital share/asset: Note: the software does not calculate the relief value, the user is expected to make a manual…

ias-11682

How to deal with foster carers

1) Income Menu - Trade, Profession or Vocation – Sole Trade or Partnership 2) Highlight the accounting period in question and click Edit at the…

ias-11664

Failed to start Error Reporting

This has been identified as a problem with the user's temp folder. Typically the file IRIS_ERROR.LOG would be created when starting IRIS, if the file…

ias-11660

Installation Error – 14 – No Backup Available

For instructions on restoring a database please refer to KB IAS-7171 The IRIS Support team will need to investigate this failure, use the instructions below…

ias-11661

Installation Error – 15 – Database Integrity Check

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11659

Installation Error – 13 – Failed to Restore Database

For instructions on restoring a database please refer to KB IAS-7171 The IRIS Support team will need to investigate this failure, use the instructions below…

ias-11657

Installation Error – 11 – Data Bridging

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11658

Installation Error – 12 – Lock Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11651

Installation Error – 6 – Creating Database

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11652

Installation Error – 7 – SQL Database Update Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…