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3023 articles

kba-03836

PTP TE – The username and/or password are not recognised when logging in after updating to version 23.1.224

The warning is appearing even when the correct details have been entered. This issue has been fixed in version 23.1.234 (or later), which is available…

personal-tax-using-client-paper-checklists-and-queries

Personal Tax- Using Client Paper Checklists and Queries

If you are on IRIS 24.1.0.576 version- When you load the checklist for a client for 2024 but it hangs and automatically closes PT, this…

ptp-trust-tax-2023-trust-tax-return-submission-being-treated-as-2022

PTP- Trust Tax – 2023 Trust tax return submission being treated as 2022

It has been reported that in some cases when attempting to submit a 2023 Trust Tax Return, a ‘rejection error 5015’ (return already submitted) is…

kba-03835

PTP TR – Unable to pay voluntary Class 2 NIC if profit between £6725 and £12570

HMRC have advised the following in their SA103S/SA103F/SA104S/SA104F notes: If your taxable profits are less than £6,725 or you made a loss, you can choose…

personal-tax-tax-comp-nic2-treated-as-paid

Personal Tax- Tax comp NIC2 ‘Treated as paid’ & Voluntary payment missing/ MTR

The HMRC rules may change PER YEAR on new NIC2/ NIC2 calculations, please read the HMRC website for the latest details. Summary for 2024/2025: If…

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INSTALLATION ERROR – 21 – SQL Server / Database Connection failure – When installing the 23.1.0.753 IRIS LPO

Following the 23.1.0.753 installation on your application server, you may encounter this installation failure when attempting to do the LPO installation on your terminal server.…

kba-03834

PTP TP – S2024.mdb is not a valid path

If the 2024 folder is missing altogether, it may be downloaded from the following link https://www.iris.co.uk/wp-content/uploads/2023/03/2024.zip.  The folder needs to be extracted from the zip…

business-tax-invalid-ixbrl-comp-attached-does-match-ct600-submission-company-name-period-start-date-period-end-date-company

Business Tax- Invalid ixbrl (comp) attached does match CT600 submission, company name period start date period end date company?

This can be related to two parts: 1)The IXBRL generated from AP and/or 2) The Tax comp generated in Business tax It may look similar…

iris-accountancy-tolley-tax-queries

IRIS Accountancy- Tolley Tax queries

The Tolley tax is run by a 3rd party software - do directly contact Tolley tax support or email 2024 - Cannot access the Tolley…

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Error type: 2147 IRIS GP Payroll

The majority of installation/update issues are resolved by running the installer while logged in as the PC’s local administrator account or as a domain administrator…