Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3027 articles

ias-11083

Where is the employment end date entered?

Users are required to: 1. Log on to IRIS Personal Tax, select the client. 2. From the Client menu, select View. 3. Click Related, click…

ias-11085

Internet submission responses

Users are required to click to log the response within the communication tracking section which is part of the practice management program. If practice management…

11032

Error when saving a Journal Entry in Bookkeeping

The regional and language settings are incorrect. Check in Control Panel for your Regional and language settings. These should be set to English (United Kingdom).…

11036

How do I change my company or business name.

In case of a Single Company Licence The company name can not be changed in the system until a new licence and authorisation code is…

11044

Gateway Error 7802 – You have not been invited to submit this submission type

This error occurs because HMRC are not expecting RTI submissions for the PAYE scheme. This could be because the HMRC online services account hasn't been…

10960

Gateway Error 7802 You have not been invited to submit this submission type

This will occur submitting your FPS if the scheme had no employees for some time so HMRC closed the PAYE Scheme. Ultimately you need to…

10962

Advanced Employee not showing on FPS

This is correct as per the HMRC specifcations. This employee will show up on the FPS sent for the period they've been advance to. eg.…

ias-10942

Unable to send email via IRIS

This error is quite common when there is a 64bit version of Office installed. Uninstalling the 64bit version and installing the 32bit version of Office…

ias-10926

Accounts for dormant periods not attaching to the return within Business Tax

Users are required to follow the steps below to attach the accounts:- 1. Select Business Tax | Reports | Electronic Tax Return 2. Change the…

ias-10917

P11D/Business: Error 3001 7974 Date first available must be before OR After- start or current tax year

There are TWO different versions of 3001 7974- START and AFTER 3001 7974 'Date first available must be before the start of the tax year'…