Knowledge Base Articles

2021-tax-return-master-list-cannot-run-master-cannot-be-selected-warning

IAS-92986: 2021 Tax Return Master List cannot run ‘MASTER cannot be selected’ warning.

Go to Personal Tax for this clientGo to Administration at the top of the screenTax Return Master ListSelect ‘Scheduler’ or ‘Master’ for Staff IdentifierError Messages…

error-code-3001-9382-c-j-r-s-received-if-box-471-is-completed-then-box-526-must-be-completed

Business Tax: 3001 9382 – C J R S received IF box 471 is completed then box 526 must be completed.

This is a DEFECT in the software Version 21.1.0. This issue was resolved in Version 21.1.1. Please click on the link and ensure you are running the…

12088

Reports producing with small text / payslips not aligning to stationery

This is likely caused by a conflict between your Windows setting for DPI and Payroll Business/Bureau Payroll. To check your current DPI setting, right-click on…

business-tax-problems-with-the-summary-screen-for-a-ltd-company-client

Business Tax – Problems with the summary screen for a Ltd company client.

This is a confirmed DEFECT in Version 21.1.652. This issue has been fixed, please click on the link below to download the HOTFIX: - https://7ec3d51388595f4879a0-4ac2358c68551a8776c78ff503d2d1bf.ssl.cf3.rackcdn.com/IRIS_Hotfix210101.exe…

frs-105-balance-sheet-and-trading-profit-and-loss-headings-are-not-bold-or-underlined-when-selected-in-report-options

FRS 105- Balance sheet and Trading profit and Loss headings are not bold or underlined when selected in report options

This issue has been raised with the Development Team and we can confirm this is a defect within the software. This should be resolved in…

12244

Error 3265: Item not found in collection. Error using last years data in Earnie v1.31.141

After installing 1.36.141 and processing year end restart to move into 2021/22, user may encounter issues attempting to use Last Year’s Data 2020/21 When trying…

iris-spring-2021-updating-timesheet-postings-on-the-go

IRIS Spring 2021- Updating Timesheet Postings on the go

In order to activate this function you will need to sign into the IRIS Accountancy Suite as the MASTER User | Open IRIS Time |…

kba-03782

PTP TP/CT – System clock message when opening the software

Please try again to open the software as this message may appear intermittently and not occur again. If the error persists, for example, if the…

12245

GP Payroll Error: 5; Invalid argument or procedure call when calculating payroll or changing employee pension details in 2021/22

To correct this error please download the following file: SystemPensionBands.dat Once you have download the file, copy it into your GP Payroll installtion folder, this…

iris-docs-red-diamond-error-when-publishing-to-openspace

IRIS Docs – Red Diamond Error when Publishing to OpenSpace

We have identified a defect in IRIS Docs version 6.17.53.0. This appears to be an occasional error and does not occur each time when publishing…

Knowledge Base Articles

Knowledge Base

Newsletter