Knowledge Base Articles

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3034 articles

12248

How do I set the in house payroll in IRIS myePayWindow

When would you use it? If you have multiple users accessing My ePay Window and you want to hide your internal company from these usersNote:…

iris-docs-the-installation-has-timed-out

IRIS Docs- The Installation has Timed Out

IRIS Docs has been updated to the latest version on the server. When Opening IRIS Docs on the workstation you receive the following error message…

kba-03788

PTP TR – Pre filing validation 6836 regarding box 96 on the balance sheet

Error code: 6836, Type: businessThe amount entered in box [FSE96] must equal the amount entered in box 47/FSE48 on page SEF3. Please check. This pre filing validation…

kba-03787

PTP TR – Claiming back an overpayment of Capital Gains Tax

Property disposals are reported within 30 days of the disposal via a separate HMRC system https://www.tax.service.gov.uk/capital-gains-tax-uk-property/start/report-pay-capital-gains-tax-uk-property?_ga=2.240606790.415839895.1604918429-1258266042.1576784658#howTo.  However, during the completion of the Self Assessment return,…

12228

IRIS Payroll Business: Guides for Furloughed Employees

Furlough Extension Update 5th May 2021 The Coronavirus Job Retention Scheme (Furlough) has been subject to numerous changes.Here is a summary of the changes from…

12225

IRIS Bureau Payroll: Guides for Furloughed Employees

Furlough Extension Update 5th May 2021 The Coronavirus Job Retention Scheme (Furlough) has been subject to numerous changes.Here is a summary of the changes from…

iris-elements-clients-are-not-syncing-from-ias-suite

IRIS Elements Clients Are not Syncing From IAS Suite.

If you noticed that your client data isn't displaying in the Clients area of IRIS Elements in most likely means that the service that performs…

apsps-93028-iris-automail-letters-displaying-tags-formulas-after-generating

IAS- 93028 IRIS Automail Letters Displaying Tags & Formulas after generating

We have been made aware of numerous issues with the formatting of templates once generated within the IRIS Automail Module Occurring the week commencing 12th…

12247

GP Payroll: Update stops at the ‘Searching for the installation step

User may find that the update process just appears to stop, or it may generate the error: 'reinstall.exe has encountered a problem and needs to…

12246

GP Payroll: How to process a bonus payment with an employees normal pay.

In the “Payroll Calculations” screen double click into “Extra Payments” On the “Extra Payments” window enter the bonus value in the Amount field, In "Text that will appear…