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VAT Filer - Internal Server Error or Date periods vanish or Agent/Client not authorised or VAT registration not valid

Article ID
vat-filer-internal-server-error-or-date-periods-vanish-or-agent-client-not-authorised
Article Name
VAT Filer - Internal Server Error or Date periods vanish or Agent/Client not authorised or VAT registration not valid
Created Date
13th July 2021
Product
Problem
IRIS VAT Filer and you get a error: Internal Server Error or on the left side no Date obligations appear or on the bottom right you get a Agent/Client is not Authorised message: then follow these steps:
Resolution

Prior to using the IRIS VAT filer: You must have created a ASA (Agent Services Account), mapped your existing client relationships over to this new account and registered your clients to MTD and then got a confirmation email from HMRC. We will assume this has been done correctly. If not then contact HMRC to set this all up.

1.Help/About – you must be on the latest IRIS version.

2. Load the Client, Go to Client , View , Tax tab. The clients VAT code is correct and has no spaces entered. 

3. Go to the ‘Date range’ on left side of the VAT filer and edit the dates from the period you can see to six months ahead in the future – then click the ‘Client refresh’ button. Check if you get the same warning

4. Go to Client, then View, Accountant and ensure its set to ‘Agent’. Exit the screen. (If its set to ‘Alternative’ then you need to check with your team if that’s correct)

5. Go to Setup, Authorised agents –your name (initials) or your company name should appear with the VAT filer credentials:

What is the Authorised date: The date next to VAT filer is when it was last registered. If this date is between 12 to 18+ months old then there is a chance it will be automatically be unauthorised by HMRC. You will need to reset and log back in (step ‘b’ below).

a. If your name doesn’t exist – Exit the screen and Click ‘Client Refresh’ at the very top. Go to step c)

b. If your name appears and you have the ASA login details– then click your name and tick ‘Reset agent credentials’ and say yes to the warning. Your name will vanish, exit the screen. Click the ‘Client Refresh’ option at the very top.

c. It will ask you to login to MTD with your ASA – go through and click ‘Grant authority’

d. If the same warning appears or no obligation dates appear then you need to call HMRC support.

Calling HMRC Support- you need to ask two questions:

  1. Ask them to check your ASA login and that you have registered your clients to MTD correctly. 
  2. Ask them to help you reset your client registration for MTD which is known to fix this issue (There is a random issue where your clients registration to MTD gets disconnected). Also if they can show you how to reset this using your own ASA login, then you will not need to contact HMRC every time this happens

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