Knowledge Base Articles

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3027 articles

apsps-93028-iris-automail-letters-displaying-tags-formulas-after-generating

IAS- 93028 IRIS Automail Letters Displaying Tags & Formulas after generating

We have been made aware of numerous issues with the formatting of templates once generated within the IRIS Automail Module Occurring the week commencing 12th…

12247

GP Payroll: Update stops at the ‘Searching for the installation step

User may find that the update process just appears to stop, or it may generate the error: 'reinstall.exe has encountered a problem and needs to…

12246

GP Payroll: How to process a bonus payment with an employees normal pay.

In the “Payroll Calculations” screen double click into “Extra Payments” On the “Extra Payments” window enter the bonus value in the Amount field, In "Text that will appear…

12223

Earnie: Guides for Furloughed Employees

Furlough Extension Update 27th April 2021 The Coronavirus Job Retention Scheme (Furlough) has been subject to numerous changes.Here is a summary of the changes from…

12232

Software Security Standards Update

What is Transport Layer Security (TLS)? TLS is a protocol that provides end-to-end communications security over networks and is widely used for internet communications and…

business-tax-capital-allowances-when-ticking-include-in-general-pool-iris-keeps-putting-the-assets-into-the-special-rate-pool-instead

Business Tax Capital Allowances – When ticking ‘include in General Pool’ – Iris keeps putting the assets into the Special Rate Pool instead.

This is a DEFECT in the software Version 21.1.0. The work around would be, not to reopen the screen once an asset has been added,…

trust-tax-2021-page-12-boxes-22-2-and-22-3-missing-principle-trustee-details

Trust Tax 2021- Page 12 boxes 22.2 and 22.3 missing Principle Trustee Details.

This is a DEFECT in the software Version 21.1.0. Unfortunately, the only workaround - if the Trust Tax return needs to be submitted urgently, then…

2021-tax-return-master-list-cannot-run-master-cannot-be-selected-warning

IAS-92986: 2021 Tax Return Master List cannot run ‘MASTER cannot be selected’ warning.

Go to Personal Tax for this clientGo to Administration at the top of the screenTax Return Master ListSelect ‘Scheduler’ or ‘Master’ for Staff IdentifierError Messages…

error-code-3001-9382-c-j-r-s-received-if-box-471-is-completed-then-box-526-must-be-completed

Business Tax: 3001 9382 – C J R S received IF box 471 is completed then box 526 must be completed.

This is a DEFECT in the software Version 21.1.0. This issue was resolved in Version 21.1.1. Please click on the link and ensure you are running the…

12088

Reports producing with small text / payslips not aligning to stationery

This is likely caused by a conflict between your Windows setting for DPI and Payroll Business/Bureau Payroll. To check your current DPI setting, right-click on…