Knowledge Base Articles

practice-management-login-showing-twice-within-system-maintenance

Practice Management login showing twice within System Maintenance

Logins Although there is two showing, this only takes up one licence, as you will see from the above screenshot that the session ID is…

new-client-search-or-datamining-for-clients-that-have-started-on-from-a-certain-date

New client search or datamining for clients that have started on/from a certain date

You can search for new clients (or a client start date), but only if you use the client start date in the categories tab of…

business-tax-is-not-displaying-the-correct-menu-options-for-certain-partnerships-sole-trades

Business Tax is not displaying the correct menu options for certain Partnerships/Sole Trades

Resolution: This is an issue on version 19.3.2, to access the partnership and sole trade follow the steps below:- Log into Business Tax Select the…

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National Living Wage

Earnie National and Minimum Living Wage Warnings A warning has been added to Pay Rates which will display when saving changes to Employee Details and…

access-denied-in-openspace

OS-117: Customer receives the message ‘Access Denied’ when following a file link in an OpenSpace notification email

Access Denied The Access Denied message is a security message and appears when trying to access a file link intended for one user but OpenSpace…

cannot-use-openspace-account-disabled

Cannot use OpenSpace – Account Disabled

'Account Disabled - Your account has been disabled, you will not be able to upload or download documents until this is resolved. Please contact our…

ias-1969-iris-startup-failure-guide

IAS-1969 IRIS Startup failure guide

When opening IRIS users may encounter IRIS Startup Failure with the following error message: "SQL Server does not exist or access is denied" This is…

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I have received an underpayment notification from HMRC – Payroll Business / Bureau Payroll

HMRC haven't received RTI submissions for the PAYE scheme and have estimated an amount due If you have a period of a whole tax month…

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How to process Statutory Sick Pay (SSP)

SSP can be paid manually to any employee, if you can calculate the value of the payment you would like to make you can type…

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PTP TR – Why student loan payment is not showing in the tax calculation when there is an entry in box 2 of page 5 of the return

The HMRC calculation works out how much student loan ought to have been repaid based on the level of income. When there is an entry…

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