Thank you for your feedback.

Was this useful?

Practice Management login showing twice within System Maintenance

Article ID
practice-management-login-showing-twice-within-system-maintenance
Article Name
Practice Management login showing twice within System Maintenance
Created Date
19th December 2019
Product
Problem
When looking in the logins of system maintenance (System | Logins), some user's are shown twice
Resolution
Logins

Although there is two showing, this only takes up one licence, as you will see from the above screenshot that the session ID is the same.

The reason there are two shown in the session is because one represents the programme, and one represents the system tray version

PM disk tray

For those who have two different session ID’s, the likelyhood is that they are not closing down during periods away from the machine, windows is automatically closing it, then the user opens another. Please ask users to close down IRIS when not in use for long periods like lunch or over night to prevent this from happening.

Thank you for your feedback.

Was this useful?