Knowledge Base Articles

11883

Updating Employee Details for OpenPayslips/OpenEnrol

open payslips open enrol If the employee contact details need to be changed it first needs to be updated by the employee. They (the employee)…

11228

How to process statutory sick pay (SSP)

SSP can be paid manually to any employee, if you can calculate the value of the payment you would like to make you can type…

iris-will-not-open-openspace-will-not-open-unable-to-access-iris-2

PTP Accounts production and OpenSpace unavailable

IRIS is currently back up and running normally as well as Openspace. you can now re-add the Openspace credentials back. You can now re-enter the…

iris-will-not-open-openspace-will-not-open-unable-to-access-iris

IAS and OpenSpace unavailable

IRIS is currently back up and running normally as well as OpenspaceOn the 7th of November Microsoft suffered a severe outage to the Western Europe…

11959

Configuring the Accounts Link & Producing the Journal File

Configuring the Accounts Link To open the Configure Accounts Link screen, go to the Application menu, select Accounts Link then Configure Account Link: Use the…

creating-a-new-client-from-iris-shows-a-message-about-linking-to-the-wrong-client

Creating a new client from IRIS shows a message about linking to the wrong client

Linking client is incorrect. The issue is currently under investigation by the product development team. Please find the workaround below whilst this is being looked…

7296

How to reprint a P60

To reprint a P60 Go to Setup/Options 14 - Previous years' payrolls: Click on the year you wish to return to and click OK If…

what-does-the-invalid-merge-screen-mean-in-automail

What does the Invalid Merge Screen mean in Automail?

Invalid Merge Field Why does the Invalid Merge Field message appear?The Invalid Merge Field message occurs when an AutoMail tag has not been inserted correctly…

running-total-on-posting-disbursements-expenses-on-time

Running total on posting disbursements/expenses on Time

This has been raised as an Idea on our "Ideas" page to be reinstated. Please vote for the idea here if you are looking for…

client-terminated-date-field-is-greyed-out

Client Terminated Date Field Is Greyed out

'Client Terminated Date To rectify this, you will need to assign this privilege to the user's you want to have access to this feature. To…

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