Knowledge Base Articles

11629

error 3021 no current record error in tax rules.cls subload

The last update / installation hasn't completed correctly. Download and run the latest version with full user permissions Click here to download the latest version

11977

How to reset the holiday year

To reset the employee holiday "Days Left" (or hours) amount: From the "Company" tab click on "Holiday Setup"On this form you can set what you…

12058

Error Number = 70 : Permission Denied when exporting pension data

This error will occur if the system is trying to replace a pension file while it is open outside of the payroll software. Check to…

11914

Date related errors in payroll running on Windows 10

Windows 10 actually has two different locations to configure your PC region and language settings, both of these need to be checked. Click on the…

12026

Alternative Director NI option

With the introduction of RTI HMRC has included an indicator which is part of your FPS submissions. The purpose of the indicator is to identify…

11610

Statutory Sick Pay (SSP) Recovery

As of April 2014, you are no longer able to recover SSP paid to employees. SSP should still be paid in the same way to…

2580

Unable to create template – no data found

This is generally because the employee documents folder has not been specified. Go into File > Edit Company - tick the option Move employee documents…

11859

Unhandled exception when running year end clear totals

There is old pay frequency information in the data file that is preventing the clear totals process from completing correctly. To remove this you can…

11824

Error 429: ActiveX component cannot create object

The error indicates that one or more of the components of your software aren't operating correctly. In most cases this is corrected by reinstalling /…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

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