Knowledge Base Articles

11376

How to stop SMP before the 39 week period

If you need to bring an SMP period to a close before the maximum 39 week period, after you have processed your final SMP payment:…

11377

How do I delete an employee record

The option to delete an employee record can be found in the "Help" tab. Simply highlight the name of the employee you wish to remove…

12000

An error occurred whilst printing: An error occurred during local report processing

If this error occurs when printing any report then the Microsoft component "Microsoft System CLR Types for SQL Server 2012" is missing or working incorrectly. To…

11390

How do I undo more than one period?

You can use the employee debug (single employee) or global changes (all employees) to undo and roll back payroll for all periods processed within the…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…

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