Knowledge Base Articles

11525

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. If a…

11524

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. If a…

11741

What is the difference between a worker and an employee? – AE FAQs

Generally, an employee works under a contract of employment. A contract doesn't need to be in writing; it exists when you and your employer agree…

11680

OpenEnrol Error: E101 Invalid Username and Password

First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset request for the admin account?…

2181

Can’t see the save, close, cancel buttons on forms or window doesn’t display correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. If a…

11926

RTI BACS Hash Code / Hash Tag

When RTI was introduced HMRC allowed for the provision of a 4 character hash code sub reference to be included for each employee, also sometimes…

11919

You cannot install IRIS Earnie over Farmplan EARNIE

This error is caused by the presence of a file, "Payroll.ID" held in your program folder. If you DO have a support contract with Farmplan,…

ias-12680

Users are currently experiencing tax calculation issues in IRIS

17.3.1 is the latest version and this release fixes a number of HMRC calculation issues which HMRC updated on 23 October 2017. In most scenarios…

12161

No Days to pay when entering holiday in the absence diary

Please double check what you have set up in the employees details absence tab: The value here should not be zero. If zero is entered…

ias-12673

IAS-12673 Personal Tax/PM- ‘Tax Summary’ is not saving edits/changes made

To save the changes in PT Tax Summary please do the following in Personal Tax: Load the Practice Management tool first as the 'Tax Summary'…

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