Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3023 articles

ias-12455

IWincsec.exe has stopped working when generating dividend vouchers.

If you are experiencing iwincsec.exe errors whilst generating dividend vouchers/share certificates please run through the steps below: Click Start in the bottom left of Windows…

ias-12453

HMRC Calculation issues

HMRC updated their tax calculation on 23rd October 2017. The IRIS Service Pack version 17.3.1 contains updates to the tax calculation so that it matches…

ias-12452

Charge rate not defaulting back to staff members standard rate

The workaround for this would be to untick the carry forward work type box within Time Ledger Options|Time Entry

11577

Connecting to Auto Update via a Proxy Server

If your PCs connect to the internet via a proxy server you will need to get your IT support to add the following address to…

ias-12450

User Dictionary Is Too Large

This is resolved in our 17.2 release available w/c 26th June In the meantime the following workaround can be applied Close IRIS Go to IRIS…

ias-12447

Personal Tax- Iris:OAuthClientKeyDownloadFailed

This error is down to a service that IRIS manage. Please notify IRIS Support to get this resolved

ias-12444

Iris:OAuthStateMissing

In the event of this issue we will need a T3 and it is likely cause by problems with the HMRC service. Ask the customer…

ias-12445

Iris:OAuthStateMismatch

This is likely cause by problems with the HMRC service. To resolve this you will need to turn off the automatic connection; To do this…

ias-12446

Iris:OAuthCodeMissing

This is likely cause by problems with the HMRC service.To resolve this you will need to turn off the automatic connection.To do this:Go to the…

ias-12435

Capital allowances/charges are not transferring to the partnership return

This is currently an issue within IRIS and is due to be fixed within 19.1.0. In the mean time, as a workaround, can you please…