Knowledge Base Articles

11401

Initialisation Error: Could not load file or assembly ‘Interop.Outlook, Version=9.0.0.0

In order to resolve the error we need to remove the HR manager program folder and reinstall a fresh copy. We need to delete the…

11418

Reporting “No Employees Paid in Future Periods” on EPS

The EPS can send to HMRC notification that no employee are due to be paid in a PAYE scheme for up to12 months into the…

11513

IRIS GP Payroll Installation Guide

For assistance installing, updating or moving GP Payroll refer to the following guides: Click Here

11539

Unknown File Type when trying to open Guides in GP Payroll

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

11751

I want an employee to have a different deferral date.

You should enter the Deferral Date manually on the employee record in this situation. If a new employee is assessed and postponed via the payroll, the employee’s Deferral…

11757

How is a new employee assessed when the payroll cut off is missed?

The employee will be assessed in the next pay period. Example: A monthly paid employee starts after the payroll cut off for month 1 -…

11620

GP Payroll is loading last years payroll data

This is caused by your anti-virus/security software recognising the file Paywin.exe as malicious. To resolve, the desktop short-cut needs to be redirected back to the…

11583

How to create an agency for an attachment of earnings?

To set up a new agency go to: Att'ments (on the top menu, not the paper-clip button) > "Agency / Beneficiary Details" Click on "New"…

11603

Recording Note/Memos for employees

Employee Details Notes The Employee Details screen is opened from the Selection Side Bar by double-clicking the employee's name. Click on the Notes tab Use…

11608

You have not been invited to submit this submission type

Unfortunately, the HMRC are not expecting RTI submissions for this PAYE scheme. Maybe the scheme hasn't been activated for online services or perhaps the HMRC…

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