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Unknown File Type when trying to open Guides in GP Payroll

Article ID
11539
Article Name
Unknown File Type when trying to open Guides in GP Payroll
Created Date
6th April 2017
Product
IRIS GP Payroll
Problem

When I click on any of the guide options in the program I get the following message:

(The file name will be different for different guide options)

Resolution

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it means your PC doesn’t have any program capable of opening PDF files.

You will need to install a PDF reader program. There are many options available for free, the most common being Adobe Reader which is available here:

Adobe Website.

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