Knowledge Base Articles

ias-12381

Installation Error 3 Configuration Process : Failed to load expected config file

If you go to this location, as indicated in the error message the file does not exist It appears the previous install resulted in residual…

12101

Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

This error occurs because the processes that payroll uses to create the backup files are not registered correctly on this PC. This can be quickly…

11834

Unable to publish communications – You need to install the latest version before using this feature

If you check for a newer version of the software and one is available, you should update as soon as is possible. Otherwise, if you…

2216

Error while parsing entity name, line 1, position….

Check the data path and make sure there is no '&' in it.

11836

Get business data failed – error when trying to back up

This error indicates that there is a problem with your licensing database "Central.DAT" If you have a single company licence please contact support for assistance.…

12100

1905 Module E32DLL2.DLL failed to unregister.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. To remove payroll from the system you will need to…

ias-12377

Unable to install SQL attempted to perform an unauthorized operation

Uninstall bullguard completely, then install SQL server. Once SQL is installed, feel free to reinstall bullguard. If you need any help with the removal and…

11037

The company pane is showing the company file in grey.

This means that the data file has been moved from the location that Bookkeeping thinks it should be in. Go to File | Open Existing…

11056

EPS error – “No Payment Date To must be before the current date”

This will occur if you are trying to submit an EPS and declaring "No employee's paid (no tax or NIC liability)" before the end date…

11070

EPS error – “No Payment Date To must be before the current date”

This will occur if you are trying to submit an EPS and declaring "No employee's paid (no tax or NIC liability)" before the end date…

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