Knowledge Base Articles

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Knowledge Base

3027 articles

12110

Can I run my software over a terminal server setup?

Please refer to the System Requirements for each product: IRIS PAYE-MasterIRIS GP PayrollIRIS GP AccountsIRIS Payroll BusinessIRIS Bureau PayrollIRIS HR SoftwareIRIS P11DEarnieEarnie IQ Additional Note:…

ias-12388

Why am I unable to submit CS01 form without Shareholders Forename or Initials?

This issue has been fixed on IRIS version 17.1 which is available to download from our website. The current workaround is to change the Shareholders…

ias-12384

Error 1402.Could not open key: Installing IRIS Workstation

This is not a specific IRIS problem but relates to an issue with registry security settings. In order to restore security settings to a known…

kba-03561

Error 3043 disk or network error

This is not a PTP software issue but a local environmental one. The following info may help in resolve this: Could be a problem with…

ias-12381

Installation Error 3 Configuration Process : Failed to load expected config file

If you go to this location, as indicated in the error message the file does not exist It appears the previous install resulted in residual…

12101

Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

This error occurs because the processes that payroll uses to create the backup files are not registered correctly on this PC. This can be quickly…

11834

Unable to publish communications – You need to install the latest version before using this feature

If you check for a newer version of the software and one is available, you should update as soon as is possible. Otherwise, if you…

2216

Error while parsing entity name, line 1, position….

Check the data path and make sure there is no '&' in it.

11836

Get business data failed – error when trying to back up

This error indicates that there is a problem with your licensing database "Central.DAT" If you have a single company licence please contact support for assistance.…

12100

1905 Module E32DLL2.DLL failed to unregister.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. To remove payroll from the system you will need to…