Knowledge Base Articles

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Knowledge Base

3030 articles

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“This app can’t run on your PC” error message on Windows 10?

SmartScreen is a built-in Windows 10 feature designed to protect your from phishing attacks and malware. According to the reports, this feature can sometimes cause…

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Submit CH-Efile button in Accounts Production not working

To resolve this issue you will need to add an AVG exception on ALL machines using IRIS. Following the steps below will help you add…

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Error 94 – Invalid use of Null

You will need to run a utility from the Admin mode of the software. When you start the program login using the admin login details…

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Warning about employee’s total annual rate of pensionable pay when completing SD55 online

The England/Wales NHS Pension Agency website uses a different method of assessing this figure. It is not a critical figure. The pension agency accepts that…

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Why am I receiving “Error Code 1001 “, when trying to IMPORT business details?

We are currently working with Companies House to resolve this matter. In the meantime users can import their details in a different way to stop…

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PTP CT – HMRC Rejection 3318

Error code 3318The period to which this Returns Accounts applies does not coincide with the effective from/to dates of the referenced Accounts Taxonomy. Please correct…

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Database ‘msdb’ cannot be opened. It has been marked SUSPECT by recovery

Open the Run dialog, (Windows + R keys). Type services.msc and press Enter. Locate SQL Server (IRISPRACTICE) and select Stop. Go to the following location…

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Why do I receive an exception message when generating the SH01 Form?

This issue has been fixed on Version 16.3.1 which is currently available to download from our website. Users have the ability to submit the SH01…

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How to export Time & Fee reports to excel

From 16.3 of IRIS Accountancy Suite users can export time & Fee reports to excel. To do ths please refer to the steps below: Open…

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Login Time Out Expired – One Workstation

First you will need to test to see whether or not your antivirus software is stalling connection from your workstation, to the server. An easy…