Knowledge Base Articles

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Knowledge Base

3030 articles

ias-11757

How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click Edit Client, Select the Circle…

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Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will provide access to both sets…

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Openspace- Is it possible for multiple clients to be associated with an individual? (by email)

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client that access is required for;…

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IRIS Openspace- How much does it cost to buy 1 GB of OpenSpace or buy more storage?

The first GB of data is free to use. Thereafter additional storage can be purchased for £5(+VAT) per month from within the application. Should you…

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IRIS Crashes When Printing Reports in Accounts Production

This has been identified as a problem with the installed graphics card. To resolve this issue you must either revert back to single screen or…

11655

Admin log in details for PAS P11D Organiser

PLEASE NOTE: This KB refers to PAS P11D Organiser stand alone software not Accounts Production/Business Tax, etc. Since the 2013 version, PAS P11D has a separate…

ias-11745

Specified Folder Does Not Exist

The path being referenced on the F/T tab of the Practice Options menu may refer to a folder on the local drive which may not…

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Unable to initialise email assistant addin error when opening Microsoft Outlook

A system service will need to be restarted to resolve this issue, please find the steps below to assist with this: Connect onto the Server…

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0 Search Results appear in Iris Docs

This can be due to one of two reasons: No documents match the search criteria The user does not have access to the filing cabinets…

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Why can I not connect to Companies House Online Services?

This error is typically caused by the Proxy Server not being configured to allow IRIS access to the appropriate URL. Please add the following URL's…