Knowledge Base Articles

11349

“An error occurred while reading licencing information”

Close IRIS GP PayrollNavigate to your GP Payroll installation folder in Windows Explorer, usually c:payroll. Delete the file ‘GPconfig.cfg’. Note: the file may show as…

kba-03210

How do I Change an Annual Period into an Interim Period and vice versa ?

An Annual Period can NOT be changed to Interim. A new date needs to be created as 'Interim' and re-assigned to the posting entry before…

11176

My EPS values are too high for the month

The EPS doesn't send the current month values to the HMRC. The EPS actually reports the current running year to date values. The amounts you…

ias-11080

How to show the tax return contains provisional or estimated figures?

Users are required to: 1. Log on to IRIS Personal Tax and select the client 2. Click the Reliefs tab, select Miscellaneous, Additional Information and…

ias-11081

Job one and job two appearing on a person in the P11D module

This indicates that the client is linked twice to the same employer, which can happen when the employee leaves and rejoins the company in the…

9596

Error “Operator is not valid for type “Decimal” and type “DB”

To resolve the problem make sure a payroll calculation has been performed on every frequency used on your payroll. Once completed the reports will print…

ias-11083

Where is the employment end date entered?

Users are required to: 1. Log on to IRIS Personal Tax, select the client. 2. From the Client menu, select View. 3. Click Related, click…

ias-11085

Internet submission responses

Users are required to click to log the response within the communication tracking section which is part of the practice management program. If practice management…

11032

Error when saving a Journal Entry in Bookkeeping

The regional and language settings are incorrect. Check in Control Panel for your Regional and language settings. These should be set to English (United Kingdom).…

11036

How do I change my company or business name.

In case of a Single Company Licence The company name can not be changed in the system until a new licence and authorisation code is…

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